The study assessed the satisfaction of entrepreneurs on the use of bank’s Automated Teller Machines (ATMs) in Ilorin Metropolis. A structured questionnaire was used to obtain data from a convenience sample of two hundred twenty-six small-scale enterprise entrepreneurs in four banks in Ilorin metropolis. The study makes use of descriptive statistics to explain the demographic characteristics of the respondents, the t-test, chi square and the Analysis of Variance (ANOVA) to test the hypotheses. The findings indicate that no significant relationships exist between gender and the ATM satisfaction dimensions of convenience, security, reliability, attractiveness, waiting time, new currency and privacy (t-test values range between 0.31 and 1.22). However, significant relationships existed between age and the dimensions of convenience (X2=16.51), security (X2=16.00), attractiveness (X2=9.95), waiting time (X2=10.32) and privacy (X2=10.29) while reliability (X2= 3.33) and new currency (X2=7.73) were non-significant indices. Similarly, all the dimensions of ATM satisfaction indicated non-significant relationships as well as with the levels of education (F-values range between 0.36 to 1.75). The study recommends that convenience, security, attractiveness, waiting time and privacy are important issues of ATM satisfaction that the banks need to consider with respect to the age of the entrepreneurs.
Key words: Entrepreneur, Satisfaction, Convenience, Small-scale, Banks.
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